We will not be accepting returns unless there is a defect with the product. Our Skneeks are handmade in small batches and made to order (through pre-ordering only). Also due to Covid 19 and for the safety of others, we need to keep these as clean as possible.
Due to our return policy, please make sure to watch our videos and take note of all sizing info before ordering. If questions, you can email us at firstname.lastname@example.org.
Each is hand crafted. Due to the handmade nature of our process, slight imperfections may be present. Will will not take returns for these reasons.
If a defect with your Skneeks
If there is a defect, returns need to be made within 10 days. Email us at email@example.com for a return address.
A picture or pictures needs to be taken immediately/within the first 3 days after receiving the product as well and emailed to us at firstname.lastname@example.org. If we don’t receive pictures within the first 3 days of you receiving the product, we will not be able to offer a refund. Due to the nature of this product, this is important.
If an email with pictures are sent and you have returned or in the process of returning the item, once we receive the return, we will make sure the product is otherwise in perfect condition before processing a refund. If the product shows to be worn, we will not offer a refund.
If a refund can be made, we will refund the cost of the product plus the return shipping.
If outside of the U.S.
Same information as above if outside the US but if a defect, you do not need to return your product. We will also refund your shipping cost.